Question 1

Does this work with my existing GoHighLevel account?

Accepted Answer

Yes. The Standard CRM is built on top of GHL via SaaS Mode. Your existing contacts, pipelines, and automations stay exactly where they are. Sarah adds AI voice and SMS follow-up as a layer on your current setup. No migration. No data export. No starting over.

Question 2

How is TCPA compliance handled? What makes it different?

Accepted Answer

Most CRMs treat TCPA as a checklist: register your number, add a disclaimer. We treat it as architecture. Every outbound action passes a deterministic compliance gate before any call or text fires. That gate checks quiet hours (in the lead’s local timezone), federal and state DNC status, per-channel consent, and A2P registration. Every decision is written to an immutable ledger before execution. If you face a TCPA inquiry, you can show exactly what the system knew and decided for every single contact.

Question 3

Is AI voice included, or is it an add-on?

Accepted Answer

AI voice is core to the platform, not a separate product you bolt on later. Inbound and outbound voice, SMS, and email are all handled by the same assistant. Final pricing is coming soon. Join the waitlist and we’ll share it with you first.

Question 4

How long does setup take?

Accepted Answer

Voice is live within minutes of connecting your GHL account. SMS autonomy requires A2P 10DLC carrier registration, which typically takes 1 to 3 business days. We walk you through registration and handle the configuration on our side.

Question 5

What lines of insurance does this work for?

Accepted Answer

Built primarily for Final Expense and life insurance agents. The AI is trained on the Final Expense buyer persona: ages 50 to 80, price-sensitive, often wanting to involve a spouse or adult child before deciding. Mortgage Protection, IUL, and Medicare agents in early access have also used it successfully.

Question 6

What happens when a lead says STOP or asks to be removed?

Accepted Answer

Instantly blocked. STOP, UNSUBSCRIBE, and equivalent phrases trigger immediate revocation of consent for that channel. The event is logged in the consent ledger with a timestamp. No confirmation text is sent back (sending more messages after a STOP is itself a TCPA violation). The lead is never contacted on that channel again unless they re-consent.

Question 7

How is this different from other GHL-based CRMs?

Accepted Answer

Most are GoHighLevel white-labels with insurance templates added, and many sell voice AI as a separate paid add-on. Few publicly document a pre-execution decision ledger or a deterministic DNC check before every send. The Standard CRM does both, AI voice is core to the platform, and the compliance layer is code, not a policy document.

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